FAQs

Frequently Asked Questions

Q: Do I need an app to watch CatholicTV on my computer or mobile device?

A: No. Just point your browser to www.CatholicTV.org. There is also a CatholicTV app available on the Apple and Google Play stores.

Q: What does my computer or mobile device need so I can watch CatholicTV website online or on the go?

A: Our site is best viewed on computers with high-speed Internet, cable modem or faster. DSL, dial-up i.e., lower speeds will experience more buffering or have playback delays. Our responsive design will allow mobile devices to have a unique viewing experience. Wi-fi connections work best. Optimal Browsing Requirements:

Desktop

Mobile iOS

Android

Microsoft Edge 79+

Mobile Safari 12+

Chrome 87+

Firefox 62+

Retina iPad

Nexus 4

Chrome 69+

iPad mini

Nexus 7

Safari 12+

iPhone 5S+

Samsung Galaxy

 

iPod touch (current generation)

 

To check your system resources and try a download test click here: Speed Test

If you are having problems, a test can be run on a PC at this link: Video Test Site

We have just moved to a new website and to a new video delivery platform that is High Definition.  Viewing in HD is more demanding on the internet and computers than our old videos.  If you can go through the steps below It would be helpful to us.  At the end we ask you to email us back a print screen of this player tool.  Feel free to write us if you have questions.  These instructions assume you have a Windows PC.

1.       If you click on the Video Test Site link above it will open a new browser widow and start playing CatholicTV Live. 

2.       Click on show chart near the upper right, then when the chart appears click on activate chart on the lower left.

3.       Then in the lower middle of the screen change from FIXED-360p to NATIVE.

4.       Then just above the black area on the right click on enable in-page tracing.

5.       Now the player should start drawing your quality charts and logging connection data.

At some point in the playback when the chart is filled if you hold down the ctrl key and push the print screen button on your keyboard a picture of your display will be copied to your clipboard.  Now open Paint in your Programs-Accessories folder, and click on Paste.  Your screen grab should appear and if you could save that file and email it to us at cs@catholictv.com we would appreciate it very much.  We'll let you know what we find out.

Just to clean up your PC browser, click on pause and unload and close your browser window.

Thank you for your time and assitance.

Q: What does the phrase over-the-top (OTT) mean?

A: Over-the-top refers to all the streaming services (Roku, AppleTV, etc.) that bring traditional television broadcasts directly to viewers via the Internet. OTT services bypass cable, broadcast, and satellite television platforms and the companies that traditionally distribute such content.

Q: What does my computer or mobile device need so I can watch CatholicTV online?

A: Our site is best viewed on computers with high-speed Internet; cable modem or faster. DSL and dial-up (slower speeds) will experience more buffering or have playback delays. Our responsive design will allow mobile devices to have a unique viewing experience. WiFi connections work best.

Additionally, the site requires Javascript to be turned on to function properly.

On iPads, you can check that Javascript is turned on by:

  1. Tap "Settings" icon on the home screen
  2. Scroll the Settings sidebar until you can see the Safari icon. Tap the Safari menu option.
  3. Scroll the Safari settings down to the Advanced option.
  4. Find the "Javascript" setting. Make sure it's enabled.

On Android devices, you can check that Javascript is turned on by:

  1. Start Chrome by going to Apps icon > Google > Chrome
  2. Click the Menu icon in the upper right.
  3. Tap Settings.
  4. In the Advanced section, tap Site settings.
  5. Tap "Javascript". Make sure it's enabled.

Q: I cannot find a particular episode or series that used to be on CatholicTV.com. Where is it?

A: Online storage is costly, so our database is populated accordingly. We also categorize some shows, specials, etc. in different categories. If you need assistance, please call our viewer relations specialists at 617-923-0220 or submit a form on the Contact Us page.

Q: How can I watch today's Mass?

A: CatholicTV Mass airs Weekdays at 9:30am, 12:30, 7, and 11:30pm; Saturdays at 9:30am and 12:30pm; and Sundays at 12:30, 7, and 11:30pm. You can also watch all of our Masses on-demand here on our website shortly after they air.

CatholicTV also airs weekend Masses (including a Spanish Mass) from various locations in the U.S. You can find the full Mass schedule here.

All times Eastern.

If you need assistance, please call our viewer relations specialists at 617-923-0220 or submit a form on the Contact Us page.

Q: Why is the programming schedule displaying incorrect times?

A: Our website uses your computer’s clock to determine what time zone you’re in. The programming schedule then displays showtimes to you accordingly. For example: if you live in Boston, you will see shows listed in Eastern Time. If you notice that the programming times are off, it is likely because your computer’s clock is not set to the correct time zone. Using a VPN can also cause this problem. To ensure that you see accurate programming times on the schedule, please make sure that your computer’s clock is set to the correct time zone for your location.

Q: How do I order a show/series/special I saw on CatholicTV?

A: DVDs are available for most of CatholicTV's productions. The cost is $16.95 for each half-hour program. To order a DVD call 617-923-0220. Please note the day, date, and time of the show you are looking for.

Q: I do not see CatholicTV listed as available to watch in my area, what can I do?

A: The CatholicTV Network broadcasts 24/7, but availability on your system depends on your local cable or satellite provider. If you would like to see CatholicTV in your area, send us an email and let us know where you live.

Q: What is the difference between TV Mass and participating in person?

A: There is a tremendous difference between watching Mass on TV and participating in the Liturgy in person. When watching the televised Mass we certainly hear God's Word and can be inspired to pray, but nothing can replace physically participating in the Holy Sacrifice of the Mass and receiving the Lord's precious Body and Blood in the Eucharist. Whenever possible, it is always preferable to attend Mass in person.

For those who cannot attend Mass, the televised liturgy serves a great purpose. For individuals who choose not to practice their faith or who are not Catholic, the televised Mass can help draw them to Jesus Christ.